Customer Service

At Spartan, we’re committed to Customer Service – before, during and after your purchase.  We understand that your investment in drain cleaning machinery is how you make money and meet your customer’s expectations and demands.  If you want to see a particular product before you buy, we can arrange for your local Territory Manager to stop by and demonstrate any of our products.  Typically, we ship your products the same day or the next day following your order, so you can get to work making money with our equipment as soon as possible.  Of course, not every product is always in stock, but we do our best to keep you informed of when an item will ship if we don’t happen to have it when you order it.  We know that should a piece of equipment breaks, you need to get it back up and running as soon as possible so that you can continue to make your investment in our equipment pay off.  That’s why we post all our product manuals right here on the web site – it will allow you to identify exactly what you need and order it right away.

 

Although we strive for perfection, we know there are times we fall short of your expectations.  When that happens, please contact us directly at customerservice@spartantool.com .  We’ll respond to your email as early as possible in the next business day.  You also always have the option of contacting us via phone at 1-800-435-3866 from 7:45 to 4:30 Central time on every business day.  Or you can fax us toll free at 1-888-876-2371 at any time.