Return Policy

Please reference the Spartan Tool Warranty Policy located in an adjacent tab on this web site.

Should you be instructed to return an item to Spartan Tool for repair under the terms of our Warranty Policy or for any other reason, please understand that you are required to be issued a Returned Goods Authorization (RGA) number.  This number must be clearly shown on the OUTSIDE of the carton.  Any packages arriving at Spartan Tool that do not have an RGA number appearing on the outside of the box will be refused and returned to the sender. 

If you have mistakenly ordered the wrong part and wish to return the part to Spartan Tool for a credit on your account, said return must take place within 30 days of the original receipt of the item(s).  After 30 days no returns will be accepted.  A 15% restocking fee will be deducted from any credit issued.  Freight costs are the responsibility of the returner.  Please note that it is a good practice to request a signature upon delivery, in order to have full documentation should there be an issue with your return.  Likewise, we strongly recommend that you insure your package for the full retail value of the goods prior to sending it to Spartan Tool.  Whenever possible you should return the goods utilizing the same box and packaging as they were originally shipped.  If this is not possible, every care should be taken to assure the goods arrive at Spartan Tool in new condition.  Upon receipt Spartan Tool will inspect the returned goods within 48 hours of receipt.  Credit will be issued only for goods that arrive in new, never-been-used, re-sellable condition.  It is ultimately Spartan Tool’s sole judgment as to the condition of items received under this policy and whether any credit will be issued.

To request an RGA number, please use the adjacent tab on this web site.